This Privacy Policy("policy") was last updated on: 15-01-2024

Welcome to Citypicks, a web application offered by Citypicks India Pvt. Ltd.. This Privacy Policy outlines how Citypicks(or "us", "we", "company") collect, use, and protect your personal information when you visit and use Citypicks (http://citypicks.in ) and its allied services. As a part of our commitment to your privacy, this policy defines the ways in which we handle your data to ensure a personalized and secure exploration of "professional services" through our platform.

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.Your trust is paramount to us, and we are dedicated to safeguarding your privacy throughout your interaction with Citypicks.

DISCLAIMER: 

Before using Citypicks services, it is imperative for users to thoroughly read and understand the terms and conditions set forth by Citypicks India Pvt. Ltd. This privacy policy ("Policy") elaborates on how Citypicks collects, uses, stores, and protects users' information. By using Citypicks services, users agree to the terms outlined in this privacy policy and the associated terms and conditions ("Terms"), available at http://citypicks.in/terms-conditions.

Please take into account that unless explicitly stated in this Policy, the quoted terms have same
meaning attributed to them in our Terms and Conditions.

Context And Essential Details

1. Scope and Application: The Privacy Policy governs the collection, usage, and protection of user data within Citypicks, ensuring that all interactions and information shared within the app are covered by this policy. By using Citypicks, users acknowledge and consent to the terms outlined in the Privacy Policy, which applies to all users accessing or interacting with the app's features and services.
2. Periodic Review and Modification: Citypicks reserves the right to periodically update or modify the Privacy Policy periodically. Users will be duly notified of any significant changes through app notifications or direct communication channels. Furthermore, continued use of Citypicks following policy modifications indicates acceptance of the revised terms. Users are encouraged to review the updated policy to remain informed about data handling practices.
3. Integration with Third-Party Links and Services: Links to third-party websites within Citypicks are outside the scope of this Privacy Policy. Users are advised to review the privacy policies of external sites as their practices differ. Moreover, when Citypicks integrates third-party services, users should familiarize themselves with the policies governing these services' data handling practices.
4. Continuous Commitment: Citypicks welcomes user feedback, inquiries, or concerns regarding the Privacy Policy or data handling practices. We aim for continuous improvement to enhance user privacy and experience. Our commitment extends to adhering to applicable laws and regulations concerning data protection and privacy, ensuring compliance with local and international standards.

Information We Collect

At Citypicks, we take privacy seriously and want to be transparent about the information we collect to enhance your experience within the app. The types of data we collect include:

1. Personal Information:

• When you create an account, we collect essential details such as your name, email address, birthdate, and location.
• This information is fundamental for personalizing your experience and ensuring relevant recommendations.

2. Usage Data:

• As you navigate through CITYPICKS, we gather insights into your interactions, including
  pages visited, searches made, and features utilized.
• Analyzing usage data allows us to continuously improve the app's functionality and tailor
  content to your preferences.

3. Device Information:

• CITYPICKS automatically collects information about your device, including type, operating system, and unique identifiers.
• This data ensures that the app functions seamlessly across various devices and helps us address any technical issues.

4. Location Data:

• To provide location-based services and professionals, we collect information about your location.
• This enables us to offer personalized recommendations and enhance your experience based on your geographical context.

5. Contact Data:

• Contact data, including email addresses and other provided communication details, is gathered to facilitate account-related notifications, personalized updates, and responsive support interactions.
• We prioritize the security and confidentiality of your communication data.

6. Session Duration:

• We track the duration of your sessions within the app to gain insights into user engagement patterns, aiding in feature refinement and overall user experience improvement.
• This insight allows us to refine features and improve the overall user experience.

7. IP Addresses and Network Information:

• Citypicks collects IP addresses and network details to gain geographical insights.
• This information aids in providing location-specific recommendations and ppersonalization.

8. Cookies and Tracking Technologies:

• Cookies and similar tracking technologies enhance your user experience by remembering preferences and tracking your interactions within the app.
• They are used responsibly to improve functionality and provide a seamless experience.

9. Transaction Data:

• For users engaging in transactions within Citypicks, we collect relevant transaction data. This includes details such as purchase history, transaction amounts, and payment information, ensuring a secure and efficient transaction process.

10. Aggregated or Anonymized Data:

• We may use aggregated or anonymized data for statistical analysis. By aggregating data, we can discern overarching trends and patterns without compromising individual identities, ensuring the confidentiality of user information.
• This practice aligns with our commitment to privacy protection and compliance with regulations.

How We Use Your Information

1. We operate in full compliance with applicable data protection laws, using your personal information only when the law allows us to do so. Primarily, your personal data is employed in scenarios essential for delivering our Services, facilitating your utilization of Professional Services, and meeting legal obligations. The utilization of your personal data is directed toward specific purposes, specified as:
1. utilizing your name, birthdate, and location data to tailor recommendations, ensuring content aligns with your preferences.
2. employing contact data, including email addresses, for essential communication, sending account-related notifications, personalized updates, and addressing support inquiries promptly.
3. analyzing interactions within the app, such as pages visited and features used, to gain insights into user behavior for continuous app improvement.
4. ensuring Citypicks functions seamlessly across various devices by considering device-specific details.
5. using device information to identify and resolve technical issues promptly, maintaining app reliability.
6. leveraging location data to offer location-based services, enhancing the relevance of recommendations.
7. utilizing transaction data, including purchase history and payment information, to facilitate secure and efficient transactions within Citypicks.
8. tracking session duration to understand user engagement patterns, informing decisions to refine features and optimize app functionality.
9. collecting IP addresses and network details for more accurate and personalized recommendations based on geographical insights.
10. using cookies and tracking technologies to enhance the user experience, remembering preferences, and tracking interactions within the app.
11. leveraging aggregated or anonymized data for statistical analysis, understanding overall trends and patterns without compromising individual privacy.
12. complying with legal orders or government requests when mandated by law, ensuring transparency in such exceptional circumstances.
13. employing personal data to enhance app security, safeguarding user accounts and transactions.
14. utilizing data insights to optimize Citypicks features and functionalities, ensuring a seamless and efficient user experience.
15. respecting user communication preferences based on provided contact data, offering a personalized and non-intrusive communication approach.
2. Secondly, We utilize your information to enforce our Terms of Service, ensuring a secure and respectful environment within Citypicks. This involves monitoring user interactions, identifying any potential violations, and taking appropriate actions in accordance with our Terms. By leveraging your data for enforcement purposes, we maintain the integrity of our platform, uphold community standards, and foster a positive experience for all users. This proactive approach is essential in safeguarding the well-being of our community and maintaining a platform that aligns with our shared values.
3. By using our Services and creating an account, you explicitly agree and acknowledge the statements outlined herein. This includes:
1. You authorize us, our service professionals, associates, and affiliates to contact you via email, phone, or otherwise for service provision and ensuring awareness of Service features.
2. You agree that information related to you, whether provided directly or indirectly, may be collected, compiled, and shared for Service provision. This includes sharing with service professionals, vendors, social media companies, third-party providers, and other entities within the Citypicks affiliates.
3. Acknowledging legal requirements, you agree that we may share data without your consent if mandated by law or government agencies. Such disclosures are made in good faith and are deemed necessary for enforcing our policies or complying with applicable laws and regulations.

Data Security and Retention

1. We utilize encryption protocols, access controls, and conduct regular security assessments to ensure the integrity of your data. While sharing your information with entities such as service professionals, vendors, and Citypicks affiliates is essential for service provision, we do so responsibly, adhering to stringent security standards, in following manner:
1. Robust Security Measures: We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.
2. Encryption Protocols: Sensitive data is encrypted during transmission and storage, ensuring its confidentiality and security.
3. Access Controls: Access to your personal data is strictly controlled, limited to authorized personnel with specific roles and responsibilities.
4. Regular Security Assessments: We conduct frequent security assessments and audits to identify and address potential vulnerabilities, staying proactive against evolving threats.
5. Data Integrity Focus: Our commitment to data integrity ensures that your information is accurate, consistent, and reliable, with measures in place to prevent corruption or unauthorized alterations.
6. Employee Training: Our staff undergoes regular training on data security best practices, reinforcing a culture of responsibility and awareness. Responsible
7. Data Sharing: Data sharing is conducted responsibly, and your information may be shared with entities such as service professionals, vendors, social media companies, and other Citypicks entities for the provision of services.
8. Third-Party Services: We may utilize third-party services that adhere to stringent security standards, ensuring that your data remains protected when accessed or processed by these external providers.
9. Legal Disclosures: Data may be shared without explicit consent when required by law, court orders, or government agencies, maintaining compliance with applicable laws and regulations.
2. We retain your personal data only for the duration necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. This includes maintaining information essential for account management, transactional history, and service provision.
1. You hereby warrant that in instances of extended user account inactivity, Citypicks reserves the right to initiate data retention measures. This may involve securely archiving or anonymizing personal data, ensuring that dormant accounts are handled with diligence and respect for privacy.
2. Upon your request for account deactivation or data erasure, we take swift action to fulfill your preferences. This involves securely deleting your personal information from our active databases, providing you with assurance that your privacy choices are respected, and your data is no longer retained within our systems.

Your Rights Regarding Your Data

1. Accuracy of Personal Data and Access Requests: By providing personal data, you affirm its accuracy, currency, and truthfulness. Citypicks is committed to facilitating your ability to access and rectify inaccurate or incomplete data when using our Services, in accordance with legal requirements. To request a copy of your personal data, reach out to grievance@citypicks.in and we aim to respond within 5 working days, ensuring your information remains accurate and reflective of your current details.
2. Account Management, Withdrawal, and Objection: Your Citypicks account is under your jurisdiction. Manage it, withdraw consent, or object to specific data processing activities. Citypicks respects your autonomy, providing tools to deactivate your account or tailor your data processing preferences. We understand the significance of these actions and are dedicated to facilitating them with utmost efficiency and in adherence to your preferences.
3. Data Restrictions and Erasure Requests: In respecting your privacy, Citypicks acknowledges the significance of data restrictions and erasure requests. These rights empower you to control the extent of data processing. If you have specific circumstances warranting these actions, our commitment is to facilitate these requests promptly, ensuring your data remains in line with your preferences and privacy considerations.

Cookies

At Citypicks, we employ cookies to optimize your interaction with our platform. Cookies are small text files stored on your device that retain information about your usage patterns and preferences. These files enable us to enhance your browsing experience by recognizing and remembering you during subsequent visits.

1. Types of Cookies: We utilize various types of cookies to tailor your Citypicks experience. Essential cookies are fundamental for core functionalities like user authentication. Analytical cookies gather insights into user behavior, aiding in platform optimization. Functional cookies personalize your experience by remembering preferences, while marketing cookies deliver targeted content and advertisements based on your interests.
2. Managing Cookies: You retain control over your cookie preferences through browser settings, allowing you to accept or reject specific types. It's important to note that disabling cookies may impact certain features of Citypicks. By continuing to use our platform, you consent to the utilization of cookies as detailed in this Privacy Policy ("Policy"). Our commitment is to transparency, and we provide the means for you to effectively manage your cookie preferences.

Sharing of Your Personal Data

We uphold transparency in disclosing how your personal data is shared and processed.

1. Service Professionals and Vendors: Your information may be shared with service professionals and vendors involved in providing Citypicks services. This collaboration ensures seamless service delivery, encompassing aspects such as bookings, appointments, and personalized experiences.
2. Citypicks Affiliates: Sharing data within the Citypicks allies may occur for operational efficiency, service improvement, and maintaining a cohesive ecosystem. This intra-group collaboration is governed by stringent security and privacy standards.
3. Legal Disclosures: We may disclose your personal data without explicit consent when required by law, court orders, or government agencies. Such disclosures are made in good faith and belief that it is reasonably necessary to enforce our policies or comply with legal obligations.
4. Third-Party Services: Citypicks may utilize third-party services to enhance functionality.

These services adhere to robust security standards to safeguard your data, contributing to the overall platform experience. Examples of third-party entities may include:

• Analytics Services: Companies providing analytics tools to gather insights into user behavior and preferences.
• Security Services: External entities offering specialized security measures to ensure the confidentiality and integrity of user data.
• Payment Processors: Organizations facilitating secure financial transactions on the Citypicks platform.
• Communication Tools: Third-party messaging or communication platforms integrated to improve user interactions.

User-Generated Content

1. At Citypicks, we value the contributions of our users in shaping the content and vibrancy of
   our platform. User-generated content (UGC), which includes reviews, comments, and other
   submissions, enriches the collective experience for our community. By voluntarily submitting UGC, you grant Citypicks a non-exclusive, perpetual, worldwide, royalty-free license to use,
   modify, and display such content. This allows us to showcase your valuable contributions across
   our platform and related promotional materials.
2. We encourage users to be mindful and respectful in their UGC, adhering to our community guidelines. While Citypicks strives to maintain the integrity of user-contributed content, we reserve the right to moderate and, if necessary, remove content that violates our policies. Your engagement and contributions play a vital role in fostering a positive and informative environment for all users. If you have any concerns about UGC or its usage, feel free to reach out to us at grievance@citypicks.in.  Your participation is instrumental in creating a vibrant and inclusive Citypicks community.

Account Deactivation and Data Erasure

1. User-Initiated Deletion: You hold the authority to initiate the deletion of your Citypicks account whenever you deem fit. This user-friendly process can be effortlessly triggered through your account settings or by reaching out to our dedicated support team. We value your
   autonomy in managing your account and respecting your decisions regarding your digital presence.
2. Secure Data Erasure: Once your account deletion request is received, our commitment is to ensure the secure and comprehensive erasure of your personal data from our active databases. This meticulous process involves the removal of your information from our systems, adhering to the highest standards of data privacy and in alignment with applicable laws and regulations.
3. Confirmation of Deletion: Following the completion of the account deletion process, we provide you with a confirmation. This acknowledgement not only signifies the successful removal of your account but also serves to ensure transparency in our actions. We want you to have confidence that your personal data is no longer retained within our active systems.

Personal Data Transfer

1. Compliance with Applicable Laws and International Transfers: We adhere to relevant laws governing the storage and transfer of personal data. During your use of our Services, the information and personal data you provide may be transferred and stored in countries different from your location. This can occur if our servers, at times, are situated in countries other than yours or if our vendors, partners, or service providers operate from a location distinct from yours.
2. Agreement to International Transfer, Storage, and Processing: When you submit your information and personal data to us, you implicitly consent to the transfer, storage, and processing of such data as outlined above. This agreement aligns with the manner in which we manage data transfers to ensure the effective operation of our services. Your understanding and acceptance of these terms contribute to the seamless and secure handling of your information within our global operational framework.

Updates to Policy

Citypicks may periodically update this Privacy Policy to reflect changes in legal requirements, our services, or feedback from users. Any modifications will be effective upon posting, and we encourage you to review this policy regularly for the latest information on how we handle your personal data. Your continued use of Citypicks services after any updates signifies your acceptance of the revised Privacy Policy ("Policy"). If significant changes occur, we may notify you through the platform or via email. Your privacy is our priority, and we aim to keep you informed about any adjustments to our policies. If you have questions or concerns, contact us at info@citypicks.in.

Grievance Officer

To address any concerns or grievances related to privacy or data protection, You can reach out to us at grievance@citypicks.in , or therewise, email our Grievance Officer whose contact details
are mentioned below:

Grievances 
In compliance with the Information Technology Act 2000 and its regulations, we furnish the contact details of our Grievance Officer below: 

Mr. Aniket Mishra

Designation: Public Relations Officer 

Citypicks India Pvt. Ltd.

17, Aali Vihar, Sarita Vihar

New Delhi - 110076

Email: grievance@citypicks.in

Please post your grievances here for prompt attention and resolution at Citypicks.