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FAQs - Frequently Asked Questions

Booking a service is absolutely easy! Just simply visit our website or download the app, browse the options, choose a time that suits you, hence carefully mention the required details, and make your booking.

At CITYPICKS, we offer a wide range of services, which includes women and men spa and salon services, home cleaning, plumbing, electrical work, appliance repair, masonry, housekeeping, and many more. You can explore our website or app to see the full list of available services.

We understand the importance of punctuality, and instances like these are rare. If a professional fails to show up at scheduled time, please contact our customer support team at support@citypicks.in  or by reaching our ‘Contact Us’ page available at the website, immediately, and we will arrange a suitable solution or reschedule the appointment.

We carefully vet and select professionals based on their legit qualifications, experience, and customer ratings. Also, we ensure that all our professionals are licensed and carry appropriate insurance coverage for their respective areas.

We have a rigorous screening process to ensure that only skilled and reliable professionals are a part of our network.

We accept various payment methods, like Cash, Credit card, Debit card, and any type of UPI payment. You can surely make payment through our platform at the time of booking or after the service is completed.

Absolutely! We prioritize the security of your payment information. We use industry-standard encryption protocols to protect your data.

We endeavour to ensure customer satisfaction. In case you are not happy with the service, please reach out to our customer support team, via leaving a mail at support@citypicks.in  , and they will assist you with the appropriate resolution. However, please note that our refund policy may vary depending on the nature of service provided. Please refer to our ‘Terms and Conditions’ for more info.

You can easily reschedule or cancel your booking through our website or app. To reschedule a booking, just navigate to your bookings, select the appointment, and follow the instructions to make necessary changes. For cancellation, please make sure that your booking is made at least 3 hours before the time at which you are cancelling the same.

(For more info, please consider our ‘Refund Policy’)

If you’re looking to book a service for today, it’s best to book it as soon as possible. However, the minimum timeline is 3 hours before the time that suits you for the service to be done.

(For more info, please reach out to our ‘Terms and Conditions’)

Feel free to reach out to our customer support team via phone or email (support@citypicks.in ). They will be happy assisting you with any questions or concerns.

We believe in transparency. The service fee you see during booking is inclusive of all costs, and hence is the final amount you will need to pay, so you won’t encounter any unexpected charges.

Our online booking service allows user to conveniently schedule services and professionals will be sent to your place to accomplish the work.

Definitely yes! If you have a preference for a specific professional, you can request them for ongoing or repeat services, provided he/she may have assisted you earlier.